Security and Support | GOAT Network FAQ

Question 1

What are GOAT Network’s official channels?

Accepted Answer

GOAT Network's official channels include the GOAT Network website, official News section, documentation, GitHub organization, block explorer, and the X, Instagram, LinkedIn, and YouTube accounts linked directly from goat.network. Users should access community and social channels through the official website rather than relying on links received in direct messages.

Question 2

Will GOAT Network team members ever ask for my seed phrase?

Accepted Answer

No. GOAT Network team members and legitimate support representatives will never ask for your seed phrase, private key, wallet password, or full access to your wallet. Anyone requesting this information should be treated as a scammer. Never enter a seed phrase into a website or form provided through a direct message.

Question 3

Does GOAT Network run private sales through DMs?

Accepted Answer

No. Users should not trust private-sale offers, investment opportunities, token allocations, whitelist invitations, or requests for payment sent through unsolicited direct messages. Any official sale, campaign, or participation opportunity should be announced through GOAT Network's official website and verified public channels.

Question 4

How can I verify an announcement?

Accepted Answer

Verify an announcement by checking whether it appears on the official GOAT Network website, News section, or official social accounts linked from goat.network. Confirm the domain name and social account handle carefully, and compare the information across more than one official channel before connecting a wallet, signing a transaction, or sending funds.

Question 5

How do I report a scam?

Accepted Answer

Stop interacting with the suspected scam and do not send additional funds. Save relevant evidence such as screenshots, website URLs, social account handles, wallet addresses, transaction hashes, and message history. Report the account or website to the platform where it appeared and send the evidence to GOAT Network through an official channel or hi@goat.network. Never include your seed phrase or private key.

Question 6

How do I report a security issue?

Accepted Answer

Report suspected vulnerabilities privately through an official GOAT Network contact channel or hi@goat.network. Include the affected product or URL, a clear description of the issue, reproduction steps, potential impact, relevant logs, and transaction hashes where applicable. Do not publicly disclose or exploit an unresolved vulnerability.

Question 7

Where can developers get help?

Accepted Answer

Developers should begin with the official GOAT Network documentation and GitHub organization. Repository-specific bugs and feature requests can be submitted through the appropriate GitHub repository. Technical support requests should include the network being used, development environment, relevant code or reproduction steps, complete error messages, logs, and transaction hashes.

Question 8

Where can users get help with gift-card or payment issues?

Accepted Answer

Users experiencing a gift-card or payment issue should contact GOAT Network through an official support channel or hi@goat.network. Include the order identifier, wallet address, payment network, payment asset, merchant, transaction hash, approximate time of payment, error message, and relevant screenshots. Support will never require a seed phrase or private key.

Question 9

Where can users get help with yield products?

Accepted Answer

Users should first review the documentation and conditions for the specific yield product they are using. For additional assistance, contact GOAT Network through an official support channel or hi@goat.network and provide the product name, wallet address, transaction hash, amount, transaction date, and a description of the issue. Never share wallet recovery credentials.

Question 10

Where can partners contact GOAT Network?

Accepted Answer

Prospective technology, ecosystem, infrastructure, and business partners can contact GOAT Network at hi@goat.network. The message should include information about the organization, proposed integration or partnership, relevant product links, current development stage, and the type of technical, ecosystem, or commercial collaboration being requested.

Question 11

Where can media contact GOAT Network?

Accepted Answer

Journalists, researchers, podcast hosts, and other media representatives can contact GOAT Network at hi@goat.network. Media requests should include the publication or organization, topic, requested information or interview, intended publication format, and response deadline.

Question 12

Where can I find brand assets?

Accepted Answer

Official GOAT Network logos and brand assets are available at https://www.goat.network/brand-asset. The page provides downloadable logo files in PNG and SVG formats, including light, dark, horizontal, stacked, and symbol variations intended for press, product, and external use.